Returns & Exchanges

At Washo's Bike Shop, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and uninstalled components. If your new ride or accessories don't meet your expectations, we are here to help you get back on the trail as quickly as possible.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and any technical manuals or tools are included.

3

Ship It Back

Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the returned items for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing